Union Square - Somerville Community Blog

Mike's Wins Boston Auto Repair Award 11 Years Running

Posted by Mikes Automotive on Mon, Feb, 15, 2016 @ 18:02 PM

There's nothing better than starting off the new year, with great news. This year, we can once again claim to be winners of the Angie's List 2015 Super Service Award! That's 11 years running!

As most people know, the Super Service Award is the most prestigious of all the Boston auto repair awardsAuto Repair Boston Award and the toughest to win. Angie's List subscribers hold service providers to the highest account. They seek an unparalleled level of service and let their fellow members know when and where they get it - and when and where they don't. To put it simply - it's the gold standard!

We were the first and only auto shop in the entire state of Massachusetts to win the Super Service Award back in 2005 - and we've won it every year since! That's not something we plan on changing any time soon!

We're happy to share the news about our big win with the Mike's faithful - and eager to let the rest of the community know that there's a local guy who comes highly recommended, whenever they need help! 

Have you tried Mike's? Do you need another reason? Give us a try! We know your experience will be...just super!

Tags: Boston Auto Repair, Boston Car Repair, Super Service Award, News, Awards, Quality

Boston Auto Repair Award: A Decade of Excellence

Posted by Mikes Automotive on Thu, Mar, 19, 2015 @ 09:03 AM

Throughout our history at Mike's, we've earned many accolades. With every new award comes a sense of pride and a reminder that we are in the business of helping people. Earning our most recent award has elevated us to a category of distinction that no other Boston auto repair shop can claim.

Mike's Automotive Services has been awarded the 2014 Angie's List Super Service Award! Why is that such a big deal? Well, allow me to explain....

We've written about winning the Super Service Award before. But winning the 2014 awardBoston Auto Repair marks a special time in our history. You see, we were the first and only automotive shop in the entire state of Massachusetts to win the Super Service Award - that was back in 2005. That's right - no dealerships, no chain shops and no other independents - just Mike's! And we've won it every year since!

Angie's List is not some run-of-the-mill review site - it's a site that people pay to belong to, knowing that they can trust their fellow subscribers to provide honest and useful reviews. Earning their respect and admiration for a decade is something to proud of.

We're honored to accept the 2014 Angie's List Super Service Award. It's not only a testament to our hard work, but reminds us that we're fulfilling our core mission: helping people.

Here's to a decade of excellence! We're looking forward to another!

Tags: Quality, Boston Car Repair, Boston Auto Repair, Awards, Angie's List

Warranty Nightmares...Tales from the Client Files

Posted by Mark Pedersen on Wed, Jun, 30, 2010 @ 14:06 PM

At Mike's we are used to hearing warranty horror stories from our new customers. They are always relieved when they find out we offer an unmatched 2 year/24,000 mile warranty.

Unfortunately, they usually have taken quite a beating before they get here.

One of our customers named Susan shared her warranty nightmare with us. Susan had been to many places for auto repair - from the big pricey dealerships to other independent shops.

Acura Auto Repair Somerville - Mike's Auto WarrantySusan's last encounter with one of these shops was her last! She had paid for new front and rear brakes in her car. One day Susan began to hear noise coming from front-end every time she applied her brakes. Like most people, she went back to the service provider, explained she had brake work performed there, and asked that her car be inspected.

It wasn't long before the service provider came back with a diagnosis - the brake pads had worn out! Susan was relieved at first, as she assumed they would be warrantied.

Then came the bad news - Susan had the brake work performed 13 months ago. And there it was...the infamous 1year/12,000 mile warranty had struck again!

Susan was infuriated!

Needless to say, Susan didn't pay that shop another dime! That's when she found Mike's - and the first thing she asked was about our warranty. She was more than happy when she found that we warranty our work for twice as long as the other guys! Yeah, we definitely made a new friend that day!

Some of our customers have had just as bad luck when they have purchased aftermarket warranties - those are the warranties sold to you before something goes wrong and are supposed to cover you when something does.

Recently, Mike Sr. saw a customer's warranty nightmare first-hand. One of our new clients paid nearly $3,000 to a national company for her aftermarket warranty, and was told that it would cover a host of basic services.

The customer's car was diagnosed with having a faulty alternator.Somerville Auto Repair - Mike's Auto Warranty When Mike Sr. delivered the news to her warranty company he was shocked at their response - they wanted to send him a used alternator to put into her car!

$3,000 and she gets a used alternator? Incredible!

Mike wouldn't have any part in this. He promptly informed the customer of the situation. She decided to pay for the new alternator herself.

At least now she has a quality product and the Mike's warranty!

Have you encountered your own warranty nightmares?

Tell us - we'd love to know!

Tags: Warranty, Quality, Client Tales